Delivery & Returns
Carriage is charged according to weight, dimensions and number of parcels. A minimum charge of £15.00 applies for all areas of the UK with the exception of Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands and Isles and all of Ireland.
*** Due to high demand, warehouse relocation and delays with raw materials, our production and despatch facilities are experiencing delays. We appreciate your patience and are doing all we can to manufacture and despatch orders as soon as possible. Our sales team are standing by to answer any questions you may have via phone or email. ***
Despatch targets UK mainland, Scotland, Isle of Wight and Isle of Man:
Order before 12.00pm and we will aim to despatch your order within 5 working days.
All of Ireland and Channel Islands:
Order before 12.00pm and we will aim to despatch your order within 5 working days and deliver within a further 6 working days..
Order collectionBy prior arrangement, special provisions can be made for customers to collect orders from our offices. Please note we do not have a trade counter.
Claims for damage or lossWhen you receive your order, please check the number of parcels and the outer packaging for damage and sign the Carrier’s delivery note with any comments. Do not sign as ‘unchecked’ as this will not be acceptable should you subsequently wish to make a claim. Do not destroy goods subject to a claim.
Returns PolicyWe will only accept returned goods by prior arrangement. Authorised returned stock lines will be subject to a minimum restocking charge of £20.00 or 20% of the invoice value, plus carriage costs (please refer to our terms and conditions). All authorised, returned stock must be packaged securely.
All claims for damages must be advised within 7 days of receipt of the goods, and claims for non-delivery or shortages must be received within 7 days of the invoice date.
Goods made to order as a bespoke product for customers are not returnable.
The above restocking charges do not apply if for any reason the need to return is due to our error.